Frequently Asked Banking Questions
Q: Are my deposit accounts FDIC insured?
A: Yes! Each individual customer's account is insured by the FDIC up to $250,000 per account.
Q: How do I set up Direct Deposit of my payroll check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q: How do I set up Direct Deposit of my Social Security check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. Simply visit the bank and we will assist you in setting up your direct deposit, or call the Social Security Administration at 1-877-850-7824.
Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Customer Service Representatives during business hours at our office or ask about our Voice Response System for automated account information 24 hours a day. 1-800-255-4194
Q: Is interest paid on my checking account?
A: Yes! We have several accounts that pay interest. Contact us, and we will assist you in finding the perfect account for you.
Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A: At this time, we accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). Please contact branch personnel for Foreign ID requirements. If you have other questions, we'd like to hear from you.
Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.
Q: Can I look at all of my transactions at any time?
A: Yes! With Online / Mobile Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: How frequently is my information updated?
A: Your account information is updated every business day with new transactions that posted to your account the previous day.
Q: Are wire transfers possible to and from my checking account?
A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House)
debits or credits. Contact us for details.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, night depository or ACH (Automated Clearing House) transactions. Mobile Deposit is available for those that qualify for enrollment. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.
Q: When do I have access to use Internet Banking?
A: With Online or Mobile Banking, you have access to your account information 24 hours a day, 7 days a week! Text Banking is available for you to access your information.
Frequently Asked Internet Banking Questions
Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Internet Banking?
A: You can view account balances, check images and transaction history, and transfer money between your Community National Bank accounts. You can also register for Community Bill Pay plus
within your online banking, see schedule of fees and options by clicking link.
Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your User ID, password and user preferences.
Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day.
Q: What accounts will I be able to access through Internet Banking?
A: You can access your checking, savings and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: The system allows you to view up to 30 days of transactions, or since the last statement. Under the statement tab, you are able to view older history.
Q: When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: How do I access Internet Banking?
A: From the top of login homepage, select "Enroll" to register as a first time user or 'click here to enroll'
. You will then be brought to the "online Enrollment Agreement. Please select "I agree" to continue the enrollment process. From there you will be brought to the Verification Information screen. Please fill out and click "continue". Lastly, the personal Information will need to be filled out completely. When done click "submit". Once your registration is received within 3 business days you will be contacted by a bank representative with your login information.
Q: What happens if I forget or lose my password?
A: Just call us and we will take you through the steps needed to get back into the system immediately! Phone: (417) 235-2265 or (417) 678-2265. NOTE! "Forgot Password? Reset!" is available to online banking users that have entered their own personal "Password Reset Question" and their private and personal "Password Reset Answer" (answer is case sensitive). These features are within your personal login (www.cnbbanking.com) online banking site under your OPTIONS TAB. When you are locked out in the future, you simply select "Forgot Password? Reset!" link, and a secure link with your personalized "Password Reset Question" is emailed to you prompting you to enter your private "Password Reset Answer", which when entered, give you the ability to unlock yourself and reset your password. If you have any questions on Password Reset please call us to assist you for this convenient tool to be access by YOU! 24/7.