Frequently Asked Internet Banking Questions

Q: What is Internet Banking?

A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Internet Banking?

A: You can view account balances, check images and transaction history, and transfer money between your Community National Bank accounts. You can also register for Community Bill Pay plus within your online banking, see schedule of fees and options by clicking link.

Q: Is any of my personal information stored in the Internet Banking product?

A: Yes, the Internet Banking product stores your User ID, password and user preferences.

Q: How current is my banking information?

A: Your account information is updated every business day with new transactions that were posted to your account the previous business day.

Q: What accounts will I be able to access through Internet Banking?

A: You can access your checking, savings and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?

A: The system allows you to view up to 30 days of transactions, or since the last statement. Under the statement tab, you are able to view older history.

Q: When can I use Internet Banking services?

A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How do I access Internet Banking?

A: Go to Select "Login" from the homepage. From the top of login page, select "Enroll" to register as a first time user. You will then be brought to the "online Enrollment Agreement. Please select "I agree" to continue the enrollment process. From there you will be brought to the Verification Information screen. Please fill out and click "continue". Lastly, the personal Information will need to be filled out completely. When done click "submit". Once your registration is received within 3 business days you will be contacted by a bank representative with your login information.

Q: What happens if I forget or lose my password?

A: Just call us and we will take you through the steps needed to get back into the system immediately! Phone: (417) 235-2265 or (417) 678-2265. NOTE! "Forgot Password? Reset!" is available to online banking users that have entered their own personal "Password Reset Question" and their private and personal "Password Reset Answer" (answer is case sensitive). These features are within your personal login ( online banking site under your OPTIONS TAB. When you are locked out in the future, you simply select "Forgot Password? Reset!" link, and a secure link with your personalized "Password Reset Question" is emailed to you prompting you to enter your private "Password Reset Answer", which when entered, give you the ability to unlock yourself and reset your password. If you have any questions on Password Reset please call us to assist you for this convenient tool to be access by YOU! 24/7.


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